Market Research

Effective Operational Management as key to survive post-Covid19

With the accommodation segment starting to open its doors, effective operational management is starting to show its muscle in conjunction with revenue management – or at least it should be! It’s a fact that the accommodation industry makes money differently to just about any other sector in the economy. The traditional trend in other industries

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Tourism, Travel & COVID-19: The New Narrative for Southern and Eastern Africa During a Crisis Vortex – Get Your Copy Today!

A few weeks ago, I was invited by KR Publishing to share some insights on Revenue Management – Perfecting key elements to positively influence business growth and sustainability for a new book aimed at helping leaders manage their organisation during the Corona virus crisis. I’m very proud that due to the great teamwork and effort

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What can I do now in preparation for the “new normal”

As we enter the month of May it appears that it will be another month of closures for the majority of hotels, guest houses, bed & breakfasts as well as other tourism driven businesses, after some great feedback on our previous article Some Realizations – from the desk of a revenue specialist we have been receiving feedback

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Some Realizations – from the desk of a revenue specialist

I have been working in the hospitality industry for 17 years now and I have been directly involved in sales, marketing and revenue/commercial management for the last 10 of these years and never have I or will I see something like COVID-19 again, this global pandemic has brought the world to its knees and more

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Are OTA’s slowly becoming more powerful than hotel groups?

The controversy is definitely in the air of the global hotel industry. Traditionally the Big 5 (Marriot & Starwood, Hilton, IHG, Accor and Wydham) have been unrivaled by pure virtue of their size and brand reputation. However are they becoming submissive to major OTA’s like Booking.com & Expedia as they become increasingly powerful in their

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